Refund and Returns Policy
At Watsica.store, we are committed to providing high quality products and dedicated customer service. If you are not satisfied with your product, we are ready to assist you in obtaining a refund or exchange. Here are the details of our refund and exchange policy:
Returns within 30 days
Return Period: You have 30 days from the date of receipt to return the product to us.
Product Condition: The product must be in its original packaging and must not be damaged or show signs of use. Returns will not be accepted if the product has been used or damaged.
Cancellation: We understand that sometimes you may want to return an item and you can cancel your order for most items within 24 hours of placing your order.
Return Cost: We will cover the return shipping costs if the product is defective on our part. If you are returning an item for personal reasons, you will be responsible for the shipping costs.
How to return an item: To initiate a return, email us at [email protected] and we will guide you through the next steps.
Refund Policy
Once your return request and product inspection are confirmed, we will process your refund as follows:
Refund Time: The refund process will be processed within 30 business days from the date we confirm the product is eligible for return. The exact time it takes for a refund will depend on the original payment method you used for your purchase.
Refund Method: Refunds will be made to the original payment method you used. If the original payment method is no longer available (e.g., the card has expired or the account has been closed), we will contact you to discuss an appropriate alternative refund method.
Refund Notification: Once the refund is complete, we will send you an email confirming the details of the refund transaction. Please review the information in the email and contact us if you have any questions or problems with the refund.
Late or Missing Refunds (if applicable): If you have not received your refund within the specified time limit, please check the following steps:
Check your bank account, sometimes refunds can take a few days to be credited to your account. Please check your bank account or payment method you used.
Contact your bank or credit card company, It may take some processing time before the refund is credited to your account. Please contact your bank or credit card company to check the status of the transaction.
Questions and Contact
We always strive to bring you a great shopping experience. If you have any questions or need further assistance please contact us:
E-mail: [email protected]
Address business: 9612 Park Ave, Laurel, MD 20723, USA
Working hours: 8AM – 6PM (from Monday to Friday, closed Saturday Sunday).